Privacy Policy

Last Updated: December 18, 2025

1. Introduction

Welcome to My Oh My Sports Cards & Collectibles ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

Data Controller: My Oh My Sports Cards & Collectibles is the data controller responsible for your personal data. Contact: PO Box 120, Tieton, WA 98947, USA | [email protected]

This privacy notice describes how we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.myohmycards.com
Register for an account
Interact with our Discord bot
Engage with us in other related ways, including any sales, marketing, or events (like using the Grail Machine)

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as purchasing from the Grail Machine), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Identification Information: Name, email address, username, password (stored securely hashed), phone number (optional, e.g., for shipping), shipping address (when claiming items).
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor Stripe. You should review their privacy policies and contact the payment processor directly to respond to your questions. We do not store full credit card numbers on our servers.
Transaction Data: Details about purchases you make through our Services (e.g., Grail Machine pack purchases, items won).
Authentication Data: We may collect passwords, password hints, and similar security information used for authentication and account access, including secrets for Two-Factor Authentication (TOTP) if enabled.
Profile Data: Your preferences (like website theme), feedback, and survey responses.

Information automatically collected:

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our "Cookies and Tracking Technologies" section below.

2.1 Discord Bot Data Collection

When you interact with our Discord bot, we collect and process the following information:

Information You Provide:

Your Discord user ID and username
Preferences you share during conversations (favorite sports, teams, players, collecting interests)
Budget preferences and collecting goals you mention
Other details you voluntarily share to personalize your experience

Automated Processing:

Our Discord bot uses artificial intelligence (Google Gemini) to analyze conversations and extract preferences to improve your experience
This processing happens automatically after conversations to learn your interests
No conversation content is permanently stored; only extracted preferences are retained

How We Use Discord Data:

Provide personalized card recommendations based on your interests
Remember your preferences across sessions
Improve the relevance of search results and suggestions

Your Discord Data Rights:

You can manage your Discord data at any time using these bot commands:

/myprofile - View all data we've stored about you
/deleteprofile - Permanently delete all your stored preferences
/privacy - View our data collection practices

We do not sell or share your Discord data with third parties beyond our AI service provider (Google) for processing purposes.

3. How Do We Use Your Information?

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

Legal Basis Summary (for EEA/UK users):

Contract: Account creation, order fulfillment, shipping, payment processing
Consent: Analytics cookies, Discord bot preference learning, marketing communications
Legitimate Interests: Fraud prevention, service improvement, customer support
Legal Obligation: Tax records, responding to legal requests

Specific purposes:

To facilitate account creation and logon process.
To manage user accounts. We may use your information for the purposes of managing your account and keeping it in working order.
To fulfill and manage your orders. We may use your information to fulfill and manage your purchases, payments, returns, and exchanges made through the Services, including shipping items won from the Grail Machine.
To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services (e.g., via email support).
To personalize your experience. We may use information collected from our Discord bot to remember your preferences and provide tailored recommendations.
For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To comply with legal obligations. We may process your information to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as responding to a subpoena.

4. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g., processing payment, shipping your items).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing (Stripe), AI services (Google Gemini for Discord bot personalization), data analysis, email delivery, hosting services, customer service, and shipping services (e.g., USPS, FedEx, UPS). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

We use cookies for various purposes, including:

Essential Cookies: Necessary for the operation of our Services, such as enabling you to log into secure areas or make purchases.
Functionality Cookies: Used to recognize you when you return to our Services and remember your preferences (e.g., your choice of theme).
Performance/Analytics Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Our specific retention periods are:

Account information: Retained while your account is active, plus 2 years after account deletion to handle any disputes or legal claims.
Transaction records: Retained for 7 years to comply with tax and accounting requirements.
Cookie consent records: Retained for 12 months, after which you will be asked for consent again.
Discord bot preferences: Retained until you delete them using the /deleteprofile command or until 2 years of inactivity.
Customer support communications: Retained for 3 years to help with future inquiries and improve our services.
Analytics data: Aggregated and anonymized after 26 months.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include practices like using HTTPS for data transmission, secure password hashing, authentication mechanisms to control access to user accounts (including the availability of Two-Factor Authentication - TOTP), implementing access controls for our internal systems, and conducting regular security reviews.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do We Collect Information From Minors?

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under that age. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

9. What Are Your Privacy Rights?

Depending on your location (e.g., EEA, UK, California), you may have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are relying on consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information: You may at any time review or change the information in your account or terminate your account by logging into your account settings in the Dashboard. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases according to our retention policy (see Section 6). However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements.

Discord Data: You may view or delete your Discord bot data at any time using the /myprofile and /deleteprofile commands within Discord.

Cookies and similar technologies: We use a cookie consent banner that allows you to manage your cookie preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer. Most web browsers also allow you to set preferences to block or delete cookies.

Right to Lodge a Complaint: If you are located in the European Economic Area (EEA) or the United Kingdom and believe we have infringed your data protection rights, you have the right to lodge a complaint with your local supervisory authority. You can find your local data protection authority at: https://edpb.europa.eu/about-edpb/about-edpb/members_en (for EEA) or the Information Commissioner's Office (ICO) at https://ico.org.uk (for UK).

10. International Data Transfers

We are based in the United States, and our servers and service providers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in the United States and by third parties in countries where our service providers operate.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we transfer personal data to the United States through the following mechanisms:

EU-US Data Privacy Framework: Some of our service providers, including Stripe (payment processing) and Google (analytics and AI services), have certified their compliance with the EU-US Data Privacy Framework, providing adequate protection for your personal data.
Standard Contractual Clauses: Where the Data Privacy Framework does not apply, we rely on Standard Contractual Clauses approved by the European Commission to provide appropriate safeguards for international transfers.

By using our Services, you acknowledge that your information will be transferred to and processed in the United States, which may have different data protection rules than your country.

11. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. Changes to This Privacy Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification (e.g., via email if you have an account). We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us:

My Oh My Sports Cards & Collectibles
Email: [email protected]
Address: PO Box 120, Tieton, WA 98947, USA

For GDPR-related inquiries, we aim to respond within 30 days.